Refund policy
This policy applies to purchases made through kuxkn.
30-Day Return Window
You may request a return within 30 calendar days after receiving your order. We accept returns for defective and non-defective products, including a change of mind.
Sale items are eligible under the same return conditions.
Accepted Product Condition
We accept new, unused, opened, or slightly used products. Please include all available accessories, parts, tags, and original packaging with your return.
Products that have been materially damaged, altered, excessively used, or returned incomplete for reasons unrelated to a defect may not qualify for a full refund, where permitted by law. We will explain any proposed reduction before finalizing the refund.
An order number or other proof of purchase is required.
How to Request a Return
Email support@kuxkn.com with:
- Your order number.
- The name of the product you wish to return.
- The reason for your return.
- Photographs, where available, if the item is damaged, defective, incomplete, or incorrect.
We will review your request and provide return authorization and mailing instructions, including the correct return address.
Please contact us before mailing a return. Our business contact address is not automatically the return destination.
Return Method
Returns are accepted by mail. We do not offer in-person returns or third-party drop-off returns.
Return Shipping Costs
For non-defective returns, including a change of mind, you are responsible for return shipping costs. We recommend using a tracked shipping service.
If you receive a damaged, defective, incomplete, or incorrect item, kuxkn will cover reasonable return shipping costs and provide a prepaid return label or another approved return arrangement.
Standard delivery to you is free. We do not deduct an outbound standard shipping charge from an eligible refund.
Restocking Fees
We do not charge a restocking fee.
Refund Processing
After receiving and inspecting your return, we will notify you whether your refund has been approved.
Approved refunds are issued to the original payment method within 5 business days after inspection and approval.
Your bank or payment provider may require additional time to display the refund. If an expected refund has not appeared, contact support@kuxkn.com.
Exchanges
We do not offer direct exchanges. To purchase a different product, return the original item under this policy and place a separate order.
Order Cancellations
Contact us as soon as possible if you wish to cancel an order. We will try to help, but cancellation cannot be guaranteed once processing or shipment has begun.
Shipped items may be returned after delivery under this policy.
Your Consumer Rights
This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.
Contact
Store name: kuxkn
Website: https://kuxkn.com
Email: support@kuxkn.com
Business contact address:
4874 Wilde Pointe Dr
Sarasota, FL 34233
United States